If it is our fault, we will replace your binders or refund your money. It is up to you.
Everything we sell is custom printed to order, so returns and refunds don't work the same way as if you were buying an off the shelf product.
If we screw up, we will make it right. This can include things like production errors, quality issues, or even pulling the wrong artwork for a re-order. Things happen, and we stand behind our work.
As a customer, you have some responsibilities too, and our job is to make it easy for you:
Make sure you are ordering the right ring size.
This is by far the most common mistake people make when ordering binders. Understand that when we refer to a binder size (eg, "1 inch", "2 inch", etc), we are referring to the inside diameter of the ring metals, not the width of the spine. The spine is always wider.
Make sure that you are ordering the product that you want.
We sell binders in a variety of styles, colors and finishes. We put a lot of effort into having great photos of our binders on our website, but if there is any doubt in your mind if you are going to like the specific style of binder you have chosen, we are happy to send you a sample at no charge. Better to make sure up front, than risk having a bunch of binders that aren't right for you
Review your proof carefully.
We will always send you a PDF proof before going to production. It is your responsibility to review those carefully, and pay particular attention to details like phone numbers and addresses.
Our binders are printed using a variety of printing technologies, from silk screen to four color process to six color digital. We use the latest equipment and keep things carefully calibrated. None the less, there can be variations in the appearance of colors, particular when comparing one process to another.
Accordingly, if you require an exact color match, you must purchase a pre-production prototype for your order. That prototype will be made using the same equipment as your full order, giving you the opportunity to carefully review the final appearance.